Our Terms and conditions.

Making a booking.

Acceptance of Twisted Boudoir Terms and Conditions.
By using Twisted Boudoir’s services and facilities, you agree to abide by these terms and conditions. Please read them carefully before proceeding.

Booking.

All booking costs must be paid online in advance. The website uses third party payment processors. Twisted Boudoir does not hold credit card details. All transfers are encrypted.

If you have to cancel please let Twisted Boudoir know within 48 hours of the booking. If this is not adhered to then the booking cost will be forfeited. If the cancellation is made in the required time then a new booking can be made within one month of the original date. We can permit only one extension to any booking.

Arriving.
Twisted Boudoir requests that you are prompt to your time of arrival as time cannot be added on to make up for lateness. This is so that we do not inconvenience customers that book after you. We allow for some dwell time, but this is for turnaround not for any other purpose. Over runs will be charged per hour at £35. Please allow enough time in your booking for set up and pack down.

Alcohol.
If you are intoxicated or appear to be incapacitated in any way – we will remove you from Twisted Boudoir premises. There will be no refunds or expenses paid.

Right to refuse entry

Twisted Boudoir also reserves the right to refuse entry without explanation. We are a private space.

Bloods, sharps and open flames.
Any play that requires blood or piercing must be brought to our attention first. This also applies to anything that requires an open flame or bladed instrument. Do not use any open flames or candles without the express permission of the organisers.

Care and breakages.
If during your visit to Twisted Boudoir there are any breakages, these will be the responsibility of the hirer. All breakages must be paid for.
Any damages are solely your responsibility.
We will check all equipment prior to your visit to make sure that any damaged items are removed. Glass must not be taken into the pay area under any circumstances. Paper cups are provided free of charge.

Equipment.
Please use all equipment responsibly and ask management if you are not sure how something should be used properly or safely.
Do not use any equipment that you are not experienced with. DO NOT USE OTHER PEOPLES EQUIPMENT WITHOUT PERMISSION.
Cleaning equipment is available in the play space.

CCTV.
The play area is monitored by Closed Circuit Television. This is a private system and is available only to the management. This system is there for your safety and will never be published or reproduced unless it’s to official authorities to aid in the investigation of a crime. Twisted Boudoir reserve the right to delete or pause recording if requested by anyone organising or making private bookings.
Twisted Boudoir also reserves the right to refuse this request if necessary.
No visual or audio recording can be produced in the play during events without prior permission. (Except during private bookings for your own guests, please get the permission from anyone being recorded. )
If you are caught, you will be asked to delete any recording that may have been made. Repeat offenders will have their equipment disabled and will be asked to leave.

Filming.

If Twisted Boudoir is hired for the purposes of filming or content creation, the onus is on the booking organiser to ensure that all legal duties of care have been met under such circumstances. This includes the Checking and assessing of ID and age verification and ensuring adequate understanding for all participants. all attendees of bookings must be over 18.
Events created and organised by Twisted Boudoir have a minimum age of 21 for all attendees.

All recordings made on site must adhere to UK decency laws. This is non-negotiable.

Professional use.
If you are hiring the studio professionally, we require you to age verify all persons brought into the premises. Failure to do this will result in the termination of the booking.

Tickets.
Unless otherwise stated, all tickets sold grant one person access to a single event. Multiple tickets can be bought but the tickets will be per person, per event.
Tickets sales are final and tickets are nontransferable. In some circumstances we may allow a transfer to another event – but this is ONLY available once and for the next concurrent event.

Insurance.
Twisted Boudoir holds public liability, indemnity and equipment insurance. Equipment insurance is ONLY for equipment owned by the studio. Guests must ensure that their own equipment is covered. Insurance is also not available for activities that may be considered in the waiver below. Section 15.

Consent.

This applies to everyone involved with Twisted Boudoir, including Team Members, participants and attendees.
Consent is a mutually understood agreement, entered into freely and willingly, granting a specific set of permissions that can be withdrawn at any time.

Explicit verbal consent must be obtained before intentionally touching anyone.

It is the responsibility of the person initiating the activity to ensure consent has been gained prior to starting.
Never assume there exists an implied consent.
Be as specific as possible when asking for consent.
If the nature of the activity changes or the participants’ understanding changes then consent for the change must be sought otherwise the activity must end.
Be aware that any participant can withdraw consent at any time.
Someone cannot be held to a predetermined agreement. Consent must be ongoing.
Respect indecision (it means there is not consent).
Do not set out to convince someone of an answer or to change their mind.
Gain consent for each different activity.
Consent to one thing does not imply consent to anything else.
Make every effort to understand coercive influences. We encourage everyone to be aware that “Yes” does not always mean “Yes”. Consent should at all times be enthusiastic, informed and continual.
People who have breached consent will be asked to leave the space.

They will be unable to return unless they are actively engaged in an accountability process and be in compliance with all the terms and/or demands of that process (according to the facilitators, the survivor, and/or whomever has been designated to monitor the agreements emerging from the process).
Any Consensual-Non-consent play must be brought to the attention of the management before play commences.

This applies to all “edge play” activities. This studio adheres to the Traffic light safe word system. But if we believe that play is reaching an unsafe level then management may step in and stop play.

Behaviour and harassment.
Twisted Boudoir welcomes people from all walks of life, and does not tolerate discrimination on any grounds – if you behave in a violent, harassing or threatening manner, whether verbally or physically, you will be asked to leave.
We do not tolerate any form of harassment or abuse (verbal, physical, emotional, or sexual). Harassment includes offensive verbal comments (related to gender, age, sexual orientation, disability, physical appearance, body size, race, or religion), deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of classes or other events, inappropriate physical contact, and unwelcome sexual attention.
We do not tolerate the use of misogynist, homophobic, transphobic, ableist, or racist language.

We do not tolerate violations of our code of conduct in any form. If any Twisted Boudoir participant engages in harassing behaviour, we will take prompt action to stop the harassment. This may include warning the offender or expulsion from the event with no refund. The Twisted Boudoir Team reserves the right to exclude serious and/or repeated code of conduct violators on a long term or permanent basis.

Liability Waiver.
By purchasing tickets or entering the premise of Twisted Boudoir or an event organised by Twisted Boudoir you agree to the following:
Twisted Boudoir reserves the right to alter or cancel, without prior notice, any of the arrangements relating directly or indirectly to an event, for any circumstances beyond the Twisted Boudoir ’s reasonable control. This includes the cancellation of an event itself.

Pink Apple Studio’s maximum liability is limited to a full refund of the workshop or event fee. Twisted Boudoir accepts no additional liability for travel costs, hotel costs, or any other additional costs incurred.

I understand, acknowledge and agree that the activities undertaken at Twisted Boudoir are dangerous and as such, have inherent dangers and risks, including risk of injury or death.
I acknowledge that the activities I undertake at Twisted Boudoir or learnt at Twisted Boudoir are at my own risk and therefore it would be unreasonable for Twisted Boudoir to be responsible in any way for any injury or death.

I hereby waive all legal rights of action against Twisted Boudoir, its directors, instructors, employees, landlords and leases for the loss, damages or injuries arising out of or in relation to the participation by myself in the activities conducted or organised by Twisted Boudoir. Including, without limitation, liability of any negligent or tortious act or omission, breach of duty, breach of contract or breach of statutory duty on the part of Twisted Boudoir or related parties.
You confirm that You assume the risk of, and the responsibility for any injury resulting from your participation in activities. You participate in activities at your sole risk and responsibility and release, indemnify and hold harmless Twisted Boudoir.

Thank you for booking with Twisted Boudoir.