TERMS AND CONDITIONS OF USE
This agreement is between the User and the entities operating as Twisted Boudoir and Pink
Apple Studios (hereinafter referred to as “The Studio”).
- Nature of Service.
The Studio provides professional, specialized facility hire and equipment rental. The Studio provides the physical space, lighting, and specialized furniture/props. The Studio does not provide photography, videography, or content creation services. Users are solely responsible for their own media production and creative output.
- Age Requirement & Identification.
Access to The Studio is strictly limited to individuals aged 18 years and over. Every person entering the premises must present a valid government-issued photo ID (Passport or Driving Licence). Failure to produce valid ID will result in immediate refusal of entry and forfeiture of all booking fees without a refund.
- Booking, Payment & Cancellation.
Payment: Full payment is required at the time of booking to secure a session or event ticket.
No-Refund Policy: All payments are final and non-refundable. Once a booking is confirmed, that time slot or ticket is removed from the market and is no longer available for hire to others.
Rescheduling (Studio Sessions): Rescheduling requires a minimum of 48 hours’ notice.
Requests made with less than 48 hours’ notice will result in the forfeiture of the booking Fee. New bookings must be made within 1 month of the date of the original booking.
If you arrive more than 30 minutes late without notifying us previously, we will not be able to accommodate your booking and your booking will be cancelled.
3.1. Billing Information.
Transactions will appear on your bank statement as “Pink Apple Studios” or “Twisted Boudoir”. Please ensure you recognize these descriptors to avoid unnecessary payment disputes.
3.2 liability Waiver.
By purchasing tickets or entering the premises, or an event organised by us you agree to the following:
The Studio reserves the right to alter or cancel, without prior notice, any of the arrangements relating directly or indirectly to an event, for any circumstances beyond our reasonable control. This includes the cancellation of an event itself.
Our maximum liability is limited to a full refund of the workshop or event fee. We accept no additional liability for travel costs, hotel costs, or any other additional costs incurred.
You hereby waive all legal rights of action against The Studio, its directors, instructors, employees, landlords and leases for the loss, damages or injuries arising out of or in relation to the participation by you in the activities conducted or organised by The Studio.
Including, without limitation, liability of any negligent or tortious act or omission, breach of duty, breach of contract or breach of statutory duty on the part of The Studio or related parties.
You confirm that You assume the risk of, and the responsibility for any injury resulting from your participation in activities. You participate in activities at your sole risk and responsibility and release, indemnify and hold harmless The Studio.
- Event Tickets: Tickets for parties or group socials are non-refundable and non-transferable unless the event is cancelled by The Studio. To prevent cancellations, all ticket sales are valid for 14 days at which point they become invalid.
- Conduct & Liability.
Users agree to treat the facility, gear, and other guests with respect. The Studio operates a strict Mandatory Consent Policy. Any guest violating personal boundaries or House Rules will be removed immediately without refund.
- Arriving.
The Studio requests that you are prompt to your time of arrival as time cannot be added on to make up for lateness. This is so that we do not inconvenience customers that book after you. We allow for some dwell time, but this is for turnaround not for any other purpose. Over runs will be charged per hour at £35. Please allow enough time in your booking for set up and pack down.
- Alcohol.
If you are intoxicated or appear to be incapacitated in any way – we will remove you from the premises. There will be no refunds or expenses paid.
- Sharps and open flames.
Any play that requires piercing must be brought to our attention first. This also applies to anything that requires an open flame or bladed instrument. Do not use any open flames or candles without the express permission of the organisers.
- Care and breakages.
If during your visit to us there are any breakages, these will be the responsibility of the hirer. All breakages must be paid for.
Any damages are solely your responsibility.
We will check all equipment prior to your visit to make sure that any damaged items are removed. Glass must not be taken out of the lounge area under any circumstances. Paper cups are provided free of charge.
- Equipment.
Please use all equipment responsibly and ask management if you are not sure how something should be used properly or safely.
Do not use any equipment that you are not experienced with.
- CCTV.
The Studio is monitored by CCTV. This is a private system and is available only to the management. This system will never be published or reproduced unless it’s to official authorities to aid in the investigation of a crime. We reserve the right to delete or pause recording if requested by anyone organising or making private bookings.
No visual or audio recordings can be produced in The Studio during events without prior permission. If you are caught, you will be asked to delete any recording that may have been made. Repeat offenders will have their equipment disabled and will be asked to leave.
- Filming.
If The Studio is hired for the purposes of filming or content creation, the onus is on the booking organiser to ensure that all legal duties of care have been met under such circumstances. This includes the Checking and assessing of ID and age verification and ensuring adequate understanding for all participants. All attendees of bookings must be over 18.
Events created and organised by us have a minimum age of 21 for all attendees.
All recordings made on site must adhere to UK decency laws. This is non-negotiable.
- Insurance.
The Studio holds public liability, indemnity and equipment insurance. Equipment insurance is ONLY for equipment owned by The Studio. Guests must ensure that their own equipment is covered.
- Consent.
This applies to everyone involved with The Studio, including Team Members, participants and attendees.
Consent is a mutually understood agreement, entered into freely and willingly, granting a specific set of permissions that can be withdrawn at any time.
- Behaviour and harassment.
We welcome people from all walks of life, and do not tolerate discrimination on any grounds – if you behave in a violent, harassing or threatening manner, whether verbally or physically, you will be asked to leave.
We do not tolerate any form of harassment or abuse (verbal, physical, emotional, or sexual). Harassment includes offensive verbal comments (related to gender, age, sexual orientation, disability, physical appearance, body size, race, or religion), deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of classes or other events, inappropriate physical contact, and unwelcome sexual attention.
We do not tolerate the use of misogynist, homophobic, transphobic, ableist, or racist language.
We do not tolerate violations of our code of conduct in any form. If any participant engages in harassing behaviour, we will take prompt action to stop the harassment. This may include warning the offender or expulsion from the event with no refund. The Studio reserves the right to exclude serious and/or repeated code of conduct violators on a long term or permanent basis.
